As the summer holiday period approaches, the sector gears up for its busiest time of the year. With an influx of tourists and increased demands, it is crucial to remember the well-being of the very people who make these experiences memorable: the staff. Ensuring that the Team have adequate time off is not just a luxury but a necessity for maintaining their mental health and overall job satisfaction.
The Importance of Time Off
In an industry where the pace can be relentless, regular breaks and holidays are vital for preventing burnout. Research consistently shows that time off enhances productivity, creativity, and overall job performance. It allows employees to recharge, come back with renewed energy, and continue to deliver exceptional service. The summer season, despite its busy-ness, should not overshadow the need for employees to take time for themselves and their families.
Compassionate Management During Peak Times
Managers play a pivotal role in fostering a supportive work environment. During peak seasons, the pressure can lead to overlooking the individual needs of staff. It is essential for managers to demonstrate care and compassion when handling holiday requests. Here are some strategies to ensure fair and empathetic management:
- Plan Ahead: Encourage staff to submit holiday requests early. This helps in organising schedules without causing disruptions in operations.
- Be Transparent: Clearly communicate the policy for holiday requests during peak times. Transparency builds trust and helps manage expectations.
- Show Flexibility: While it may not be possible to grant every request, try to accommodate the most critical ones. Offer alternatives or split time off if necessary.
- Listen Actively: Pay attention to the reasons behind holiday requests. Sometimes, understanding personal circumstances can help in making more informed decisions.
- Promote Fairness: Ensure that time off is distributed equitably. Avoid favouritism and be mindful of those who may feel overworked or overlooked.
Tips for staff to recharge
For staff who do manage to secure time off, it is crucial to make the most of it. Here are some tips to help recharge and relax:
- Unplug Completely: Disconnect from work emails and phone calls. Set boundaries to ensure that time off is genuinely time off.
- Engage in Hobbies: Pursue activities that bring joy and relaxation, whether it’s reading, gardening, painting, or playing a sport.
- Spend Time in Nature: The outdoors has a rejuvenating effect. Whether it’s a beach holiday or a hike in the mountains, nature can work wonders for mental well-being.
- Practice Mindfulness: Engage in mindfulness practices such as meditation, yoga, or deep-breathing exercises. These can help reduce stress and improve mental clarity.
- Prioritise Sleep: Ensure adequate rest. Good sleep is foundational for mental and physical health.
- Connect with Friends and Family: Spend quality time with family and friends. Social connections are vital for emotional well-being.
- Plan Mini-Breaks: If a long holiday isn’t feasible, short getaways or even staycations can provide a much-needed break from routine.
Some Final Thoughts
As the summer season approaches, balancing the demands of the business with the well-being of staff is paramount. Recognising the importance of holidays and time off, especially during peak periods, reflects a commitment to valuing employees. By planning ahead, showing empathy, and encouraging staff to take meaningful breaks, managers can foster a healthier, more motivated workforce. In turn, this leads to better service, happier customers, and a more successful business. Remember, a well-rested team is the cornerstone of any thriving hospitality and tourism business.
Gordon McIntyre
Founding Chairman
Hospitality Health