This is not a manned website 24/7, just for signposting appropriate support for you. Please follow the links provided.
EMAIL US AT enquiries@hospitalityhealth.org.uk
Donate here

World Mental Health Day 2025: It’s Time to Look After Our Own

This year, World Mental Health Day on Friday October 10th shines a light on something we can all relate to — the need for better access to mental health support during crises and emergencies. The truth is, for many in the hospitality industry, it feels like we’ve been living in a constant state of crisis for years.

Between staff shortages, rising National Insurance contributions, soaring food and fuel costs, and the daily juggling act of keeping doors open and guests happy, it’s no wonder some operators are describing business right now as the perfect storm. And in the middle of it all are the people — the chefs, food servers, bar staff, porters, housekeepers, managers, and countless others — who keep our industry running.

It’s time we talked honestly about how they’re doing.

The People Behind the Smiles

Hospitality has always been about people — creating memorable experiences, delivering comfort, and bringing joy to others. But behind those smiles, many are exhausted. The long hours, the unpredictable shifts, and the pressure to always be “on” can take a real toll on mental health.

Many of us know colleagues who’ve struggled — feeling overwhelmed, anxious, or simply burnt out. Some have even left the industry they once loved because it became too much. Yet, far too often, these struggles go unspoken. We’re used to powering through, telling ourselves it’s just part of the job.

But it shouldn’t have to be.

Creating a Culture That Cares

Looking after staff wellbeing doesn’t need to be complicated or expensive — it just needs to be genuine. A culture that cares starts with small, human gestures. It’s about noticing when someone isn’t themselves, asking if they’re okay, and meaning it. It’s about managers being approachable, and team members feeling safe to be honest about how they’re coping.

Here are a few ways we can start making a difference:

  • Open up the conversation. Encourage honest chats about mental health — in pre-shift briefings, in one-to-ones, or over a coffee after work. Let people know it’s okay not to be okay.
  • Offer support where possible. If you can, link up with charities, mental health organisations, or employee support programmes. Even sharing helplines or online resources can help.
  • Be flexible when you can. Rotas that allow rest days, predictable hours, or shift swaps can make a world of difference to morale and wellbeing.
  • Celebrate the team. Recognition goes a long way. A simple thank you, a team meal, or just acknowledging hard work can lift spirits in tough times.

 

Looking Ahead

Hospitality has always been resilient — we’ve faced challenges before and come back stronger. But this time, we need to rebuild with wellbeing at the heart of it.

Because when we take care of our people, everything else follows — better service, stronger teams, happier customers, and a healthier industry.

So, this World Mental Health Day, let’s remember that looking after our guests starts with looking after each other. Let’s make sure the people who care for everyone else finally get the care they deserve.

If you or someone you work with is struggling, you’re not alone. Help is available:

Let’s take care of our people — today, and every day.

Gordon McIntyre MBE

Founding Chairman

Hospitality Health