Hospitality’s People Problem Can No Longer Be Ignored For an industry built on delivering memorable guest experiences, hospitality has become increasingly poor at protecting the people delivering them. From 11th–17th May 2026, Mental Health Awareness Week returns with the Mental Health Foundation’s call to “Take Action.” For hotels, restaurants, pubs, visitor attractions, travel businesses and
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Resilient Leadership
Fostering wellbeing in your team & yourself Creating a hospitality industry for the future, by prioritising staff mental health, wellbeing, training & development is crucial for building resilience in a successful hospitality business. Gordon was presenting at the NoVacancy Hotel + Accommodation Industry Expo London at Excel earlier this month.
A Winter Storm for Hospitality
How This Week’s UK Budget Deepens the Crisis This week’s UK budget threatens to heap even more strain on an already fragile hospitality sector — a sector that warns this may be its hardest moment since the pandemic. For many pubs, restaurants, hotels, and cafés in Scotland, the cost burdens
World Mental Health Day 2025: It’s Time to Look After Our Own
This year, World Mental Health Day on Friday October 10th shines a light on something we can all relate to — the need for better access to mental health support during crises and emergencies. The truth is, for many in the hospitality industry, it feels like we’ve been living in a constant state of crisis for
Why you should go alcohol-free for the month – “OctSober”
People always ask me how I have managed to give up alcohol while working in hospitality and being surrounded by the stuff… ‘it must be tough.’ ‘It’s easy, I’ve done it loads of times.’ And it’s true, I have taken a number of breaks (ranging from 2 weeks to 10
Support That Works: How Stress Control at Home Can Help Your Hospitality Team Thrive
In our previous blog, we explored why mental health isn’t just a personal issue—it’s a business priority for the hospitality industry. Long hours, fast-paced environments, and emotionally demanding work are driving rising levels of stress, anxiety, and burnout. Many business owners want to support their teams but struggle to find
Mental Health in Hospitality: Why It Matters for Your Business
Stress Management for Hospitality Workers The hospitality industry runs on people—chefs, servers, housekeepers, bar staff, and managers—working hard to deliver fast, friendly, high-quality service. But behind the scenes, the long hours, shift work, and emotionally demanding environments take their toll. Mental health challenges such as stress, anxiety, and burnout are
Embracing the Easter Rush: Hospitality, Wellbeing, and the Glasgow Kiltwalk
As the Easter holidays approach, the hospitality and tourism industry prepares for one of its busiest periods of the year. Families set off on long-awaited getaways, restaurants and hotels hope to see an increase in bookings, and tourist attractions bustle with visitors. This season not only marks a peak in
SCOTHOT 2025, why it is good for your Wellbeing
Wow, SCOTHOT, Scotland’s premier showcase for Food, Drink, Hospitality, Retail & Tourism – is back at the SEC! I know it is only every 2 years, however it has been a while since we have all managed to get together at the wonderful SEC in Glasgow. What an amazing two
The Importance of Positive Culture in the Hospitality Industry
Why “Culture Eats Strategy for Breakfast” In the hospitality industry, where exceptional service is the cornerstone of success, a positive workplace culture is more than a nice-to-have—it’s essential. Renowned management consultant Peter Drucker’s assertion that “culture eats strategy for breakfast” is especially relevant in hospitality. While strategies and business models